At NOVEX FURNITURES, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.

2. Faulty or Damaged Items

If your item is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. Please contact us within 30 days of receiving the item to arrange this. If a fault is discovered after 30 days, you may still be entitled to a repair or replacement.

3. Change of Mind

For online, mail, and telephone orders, you have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason. Once you have informed us of your decision to cancel, you have another 14 days to return the goods. We will process your refund within 14 days of receiving the returned items.

4. Proof of Purchase

Please retain your receipt or any proof of purchase, such as a bank statement or packaging, as this will be required to process your return.

5. How to Return Items

To return an item, please contact our customer service team at [customer service email/phone number] to arrange the return. You will be responsible for the cost of returning the item unless it is faulty or not as described.

6. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

7. Contact Us

If you have any questions on how to return your item to us, please contact us at contact@novexfurnitures.com.